FAQs

Straight's Laundry Frequently Asked Questions

We are open 7:00 AM-8:00 PM. (Sun, Mon, Tues) 7:00 AM-9:00 (Wed, Thurs, Fri, Sat) Last wash is at 7:30 PM.

We accept cash, coins, credit cards, Apple Pay, and Android Pay. The major credit cards we accept are Visa, MasterCard, Discover, and American Express.

We treat our wash and fold clients with the highest of care. We begin by separating your clothes to ensure no color bleeding or stained whites. We use products that are hypo-allergenic free and clear of any fragrances or color soap. Your choice of fragrance or fragrance free fabric softener. You can also choose from a wide variety of branded products such as Tide and Gain or you can always bring in your favorite products for us to use.

Forgot your laundry products at home? No problem. We have items available for purchase like laundry bags, laundry detergent, dryer sheets, bleach, fabric softener, and more. We also have vending machines in case you need a snack or beverage while you wait for your laundry.

Absolutely, we pride ourselves on providing comfortable and clean lavatory facilities for our customer to use while cleaning their items. 

  • Yes, we certainly do! We offer specified laundry solutions for commercial and business clients, designed to meet your specific needs. Whether you're a small business or a large enterprise, we have the capacity and expertise to handle your laundry requirements efficiently. We're here to make your operations smoother with our professional laundry services.

Pickup & Delivery

In most cases, we provide a 24 hour turnaround. This means you can place your order in the morning for same-day pickup. Your laundry will then be freshly cleaned and delivered to your doorstep by the next day.

Get started with our pickup and delivery service by clicking 'Schedule Pickup'. Our online form guides you through:

Enter your phone number, address, and bag count. Choose 'Regular' or 'Premium' if prompted.

We collect your items the next day after you have packed your laundry bag.

We clean and return your fresh, folded laundry to your doorstep.

Alternatively, you can opt to just call or text us to schedule a pickup.

Absolutely not, your clothes are always washed separately in their own machine. Sorted by lights and darks, and cleaned as per your preferences. Delivered neatly folded to your door with no mixing or cross contamination.

Simply contact our customer service number to make us aware of the schedule change. We'll do our best to accommodate your new time. No stress, we make it easy!

Your card is charged after your order is weighed. You’ll be advised on the weight and price before any services are rendered. Payment is processed when your laundry is ready.

We use high-quality detergent and fabric softeners to ensure your clothes come out fresh and soft after each wash. Our products are gentle yet effective, providing the best care for your garments. If you have any specific preferences or concerns, please let us know!

Wash & Fold

Nope, you don't need to weigh your bag. Just bring it in, and we'll take care of everything, including the weighing.

If you have a deeply stained item, simply inform us when you drop off your laundry. We'll make sure to give it the extra attention it needs to come out as clean and fresh as possible!

Our folding methods are just like department stores. That way your items will take up less space and neatly fit back into your drawers.

In the extremely rare occurrence that an item goes missing, please let us know as soon as possible. For us to process a claim, you need to provide your order number. We may also ask for proof of purchase or a receipt for the missing item. As always, we will try our absolute best to help you find or recover any item?

Yes, there are a few items we recommend not washing or dry cleaning due to their delicate nature or specific care requirements. These include:

* Items with embellishments such as sequins, beads, or delicate lace that might be damaged during the cleaning process.

* Leather and suede garments, as they require specialized cleaning methods.

* Rubber-backed mats or rugs, which can deteriorate in the wash.

* Extremely delicate fabrics like silk or cashmere, which may have specific care instructions.

* Electronic items or garments with electronic components, like light-up sweaters.

Come and Book Your First Bag!

If you’re looking for a better way to do laundry, we invite you to experience Straight’s Laundry for the first time. We know laundry can be a chore, but our goal is to make it as quick, comfortable, and efficient as possible. Step into our bright, modern facility and find rows of high-capacity, brand-new machines ready for your load.

While your clothes get thoroughly cleaned, relax with our free Wi-Fi, enjoy the comfortable seating, and grab a snack from our vending machines. Whether you prefer to do it yourself with our self-service options or drop it off for our perfect Wash & Fold service, our friendly attendants are here to ensure your first visit leaves you with nothing but fresh, perfectly clean clothes and a surprisingly great experience